An agreed job for the assistant
Define which questions it can handle and when it must hand off. Keep complex, urgent, and sensitive calls in the right hands.
AI phone assistants / Metro Detroit
You cannot answer every call while doing the work. An AI phone assistant can help with routine questions and gather details. I am building AVA so owners can hear the idea in a real role-play.
Talk about your businessA caller wants an answer or a clear way forward. A useful assistant needs accurate service information, limits on what it can say, and a handoff to a person. Voice quality, delay, and failure handling matter as much as the script.
Define which questions it can handle and when it must hand off. Keep complex, urgent, and sensitive calls in the right hands.
Prepare approved services, hours, and answers. Do not let the assistant invent prices, availability, or commitments.
Agree on how staff receive a call or collected details and what happens if a connection fails.
Check realistic calls, interruptions, response time, and fallback behavior. Any recording, booking, or text features need their own agreed scope.
A clear scope before work starts
Call AVA using a sample business and sample customer details. Ask the questions your callers ask.
Discuss the calls you want handled and the ones your staff need to keep.
Review the voice and handoffs before discussing a live connection to your business phone.
Work you can inspect
AVA is a demo in development. Calls are recorded and reviewed. Use sample details. The demo does not book real appointments and is not a live assistant for your business.
Try the AVA phone demoDemo in development. Calls are recorded and reviewed. Use sample details. No real appointments are booked.
Before we start
No. The portfolio number is a shared role-play demo. A business-specific live setup is separate work and needs testing.
No. AVA does not book real appointments in this demo. Use sample details when you call.
Yes. Calls are recorded and reviewed while the demo is developed. Please use a sample business and sample customer information.
Your business. The next step.
Metro Detroit / Working with local ownersSend me your website and what you want to improve.
I’ll look at where I may be able to help.